Privacy Policy

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Owner: Joshua Stephen Davies
Company: Davies Drives
Address: 9 Merganser Court, Barry CF63 4JT
Phone: 07931 440301

At Davies Drives, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with applicable UK data protection laws.

By using our services, visiting our premises, or accessing our website, you agree to the terms of this policy.

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
   
• Vehicle Information: Make, model, registration number, VIN, and restoration history.
   
• Service Records: Past and current work completed, appointments, and customer notes.
   
• Payment Details: Cardholder name and transaction records (we do not store card numbers; all payments are securely processed through third-party services).
   
• Website Data (if applicable): IP address, browser type, location, and usage data through cookies and analytics tools.
   

We use your personal information to:

• Provide quotes, schedule, and carry out restoration services.
   
• Contact you with updates or questions about your service.
   
• Issue invoices, take payments, and track service history.
   
• Send reminders for follow-up services (optional).
   
• Improve our services and customer experience.
   

We rely on the following legal grounds:

• Contractual Obligation: To fulfil our service agreement with you.
   
• Consent: For marketing or communications not required for service.
   
• Legal Compliance: For invoicing, taxation, and regulatory obligations.
   
• Legitimate Interest: For business improvement and quality control.
   

We do not sell your data to any third parties. Your data may be shared with:

• Payment processors (e.g., Stripe, Square, or bank providers)
   
• Service partners or suppliers (e.g., parts suppliers or subcontractors for specialized services) – only as required and under confidentiality agreements
   
• Government bodies if legally required (e.g., HMRC)
   

We will keep your data only as long as necessary:

• Customer and service records: Up to 7 years (for legal and tax purposes)
   
• Enquiries without service: 12 months
   
• Email and marketing consents: Until you withdraw consent
   

You can request deletion at any time unless retention is legally required.

We take your data protection seriously. Measures include:

• Secure storage of records
   
• Restricted access to customer files
   
• Use of password-protected systems
   
• HTTPS encryption (for website, if applicable)
   

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion
   
• Object to or restrict processing
   
• Withdraw consent at any time (where applicable)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
   

For questions or requests regarding this privacy policy or your personal data:

Joshua Stephen Davies
Davies Drives
9 Merganser Court
Barry CF63 4JT
📞 07931 440301